Privacy Policy

Last updated: February 5, 2024

Our Commitment to Privacy:

We at the ENTRUST Solutions Group family of companies (https://entrustsol.com/about/brands/), (“ENTRUST”) respect your concerns about privacy and value our relationship with you. To better protect your privacy, we provide this notice explaining ENTRUST’s online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on our homepage and wherever personally identifiable information may be requested. This notice applies to all information collected or submitted through the www.entrustsol.com website (the “Website”). This Privacy Policy does not govern information you might provide through a channel other than the Website. This Privacy Policy applies to all visitors to the Website.

To see our California Consumer Privacy Act (CCPA) Privacy Notice, please simply scroll down.

Business Service

ENTRUST’s services are designed for businesses and are not intended for use by individual consumers.

The Information We Collect

ENTRUST may collect the personal information listed below that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular person or device (“Personal Information”). In particular, we may collect the categories of Personal Information listed below from you.

On some pages, you can make requests, apply for employment at ENTRUST or contact ENTRUST to inquire about ENTRUST’s services, or register to create a myENTRUST account. The types of Personal Information collected on these pages are listed below. In order to tailor our subsequent communications to you and continuously improve our services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our services, and contact preferences.

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers, including your name, email address, phone number, IP address, mailing address, your geographic preferences for the location of and position for employment, driver’s license details, proof of eligibility to work and details of any work permit application.
• Commercial information, such as information about the services you request or purchase.
• Internet or other electronic network activity information, including search and browsing history, information collected from cookies and similar technologies, and analytics data.
• Geolocation data.
• Demographic, Geographic and Device Data — We use demographic, geographic and device data to better understand the people who are using our website. This may influence the types of content we create or the types of products we offer. The demographic, geographic and device data we collect is anonymized and aggregated.
• Affinity and Interest Data — We use affinity and interest data to serve ads to people we believe may benefit from our services. Affinity and interest data is anonymized. We do not connect personal information to the affinity and interest data we use.
• Inferences derived from personal information.

Personal Information does not include publicly available information, i.e., information that is lawfully made available from federal, state, or local government records. Personal Information does not include information that is deidentified or aggregate consumer information.

Where We Get Your Personal Information

We collect most of your information via this Website. However, we may also collect information from the following sources:

• News, Alerts, & Publications: You may sign up to receive news, alerts, and updates from ENTRUST on the Website. To sign up, you will be asked to provide information such as name and email address. We use this information to send you the communications you requested. We also may use this information to communicate with you about other topics we believe may be of interest to you, where we have a legitimate basis for doing so.
• Careers: You can apply for available jobs with ENTRUST on the Careers page of the Website. As part of submitting your job application, you will be asked to submit your resume and other information. We use this information to evaluate your job inquiry and to communicate with you regarding your inquiry. We also collect information from independent third parties related to your eligibility for employment or job application, such as past employers and recruitment agencies. For more information regarding the Personal Information we collect, use and share when you apply for a job, please see our Job Applicant Privacy Notice, available [here].
• Contact Us: You can communicate with us through the “Contact Us” link on the Website, which will ask you to provide your name, title, organization, address, phone number, and email in connection with the comment or question you submit to us. We use this information to communicate with you about your comments or questions. We may also use the information you provide to communicate with you about topics we believe may be of interest to you.
• Account Registration:You can register to create an account with ENTRUST, or through our third-party providers that are linked through the Website. To create an account, you will be asked to provide information such as name and email address.
• Other Site Features: The Website offers various features that may change from time to time. We may provide you with an opportunity to submit certain personal information so we can provide you with information and communicate with you about these features based on our legitimate interest in providing you with useful features.
• Social Media: We use data collected from social media platforms to better understand the people who are using our website. We also use this data to serve relevant ads to our users and to people similar to our users. The social media data we collect is anonymized. We do not connect personal information to the data we collect from social media platforms.
• Service Providers: We use data collected through the Website and analyzed by certain service providers, including Google Analytics and ZoomInfo WebSights, as described in our Cookie Policy below.
• Other Uses of Information: We may use the personal information you provide on the Website for our internal purposes. These purposes include administration of the Website, market research, data analytics, and compliance with our legal obligations, policies, and procedures.

Email: We only send emails to Website visitors and users who sign up for one of our mailing lists or who agree to receive future communications, such as alerts and updates from us. Every email you will receive from us will contain clear information on how to unsubscribe from future communications. If you sign up for communications from us but then wish to unsubscribe, follow the unsubscribe instructions in the email you receive from us. Once we receive your unsubscribe request, we will cease our communication with you until and unless you re-subscribe for one of our mailing lists.

Postal Mail: We may also send you communications via postal mail. If you are receiving postal mail communications from us and wish to no longer receive them, please email us at info@entrustsol.com to ask us to remove you from our postal mailing list.

Telephone: We may also contact you by phone where you provide your phone number, in connection with the service request, comment, or inquiry you submit to us via the Website. If you do not wish to be contacted by phone, please indicate that to the individual who is calling you on our behalf, and we will remove your phone number from our contact list.

Cookie Policy – Personal Information We Collect By Automated Means

We collect certain information by automated means when you visit the Website, such as how many users visit the Website and other related analytics. We collect this information to learn how to improve the Website and how to best tailor it to our visitors. When you visit the Website, we may automatically collect some information about your visit using cookies, log analytics software, and other aggregate tracking technologies. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain website. We may use cookies to tell us, for example, whether you have visited us before. If you wish, you may decline cookies or set your browser to refuse cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

• First-party cookies: On our Website we use certain ENTRUST cookies. Refusal of these cookies may result in your inability to access some pages or use some of the features and functions of the Website. If you accept but then decline cookies, please note that some Entrust’s cookies will remain on your computer’s hard drives unless and until you manually delete the cookie file. However please note that if you do this you may not be able to use the full functionality of this Website. ENTRUST’s cookie files generally do not contain personal information or track your movement outside of our site.
• Analytics: This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help ENTRUST analyze how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity, and providing other services relating to Website activity and internet usage for us. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
• Marketing & sales analytics: This Website uses WebSights, a web analytics service provided by ZoomInfo which identifies what companies visitors to the Website work at. To do so, WebSights gathers IP address and email domain information (e.g., @zoominfo.com) from visitors of this Website and displays the information for ENTRUST’s team within the WebSights dashboard in the platform. WebSights also uses cookies in order to track unique site visits. The IP addresses WebSights gathers are solely known company IP addresses and are associated only at a company level. The information displayed within the WebSights dashboard only shows what companies have visited the Website and does not display any information about the specific individual visiting the site. Information collected through the use of the WebSights tool is used to ensure proper function of the ZoomInfo product.
• Social media:We may use social media sharing and other “widgets” to enable interaction with social networks, such as Facebook, Twitter, and LinkedIn. Some of these social networks may be able to track your visit to the Website (or any site that uses the widgets) because when you visit a social network, it may place personally identifiable cookies in your browser that are then transmitted back to the social network when you visit other sites that use that network’s widgets, even if you do not click on or interact with the widget. If you have questions about a particular social network’s information collection or cookie practices, please refer to the privacy and use policies of that social network.
• Functionality: These cookies allow the Website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced features. For instance, the Website may be able to remember your login details, so that you do not have to repeatedly sign in to your account when using a particular device to access the Website. These cookies can also be used to remember changes you have made to text size, font, and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

In some of our email messages we use a “click-through URL” linked to content on our web site. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags—tiny graphic images—to tell us what parts of our web site customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Some of the major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, ENTRUST’s Website is not compatible with DNT and so, does not recognize DNT settings.

Additionally, when you browse our website your IP address (the internet address of your computer) is recorded so that we may know how you are using our website. Your browser may also automatically provide us with information regarding your computer and operating system. This information is used by ENTRUST to monitor and improve our website. This information is not linked back to you as an individual user.

The Way We Use Information

ENTRUST uses this information to better understand your needs and provide you with better service. Specifically, we use your information to communicate back to you, to update you on services and benefits, and to personalize our website for you. From time to time, we may also use your information to contact you for market research or to provide you with information about other ENTRUST services that we think would be of particular interest to you. We will always give you the opportunity to opt-out of receiving such direct marketing or market research communications. You may exercise this right to opt-out at any time.
ENTRUST will not sell, share, or otherwise disclose Personal Information visitors submit through the Website, except as identified in this Privacy Policy.

• Consent: We may share information you submit to us with your consent or at your direction.
• Service providers: We may share your information with service providers we have retained to perform services on our behalf, for example, to host the Website or to send email communications. We obligate these service providers not to use or disclose the information they receive from us except as necessary to perform services on our behalf or to comply with legal requirements.
• External links: The Website may include links to other websites whose privacy practices and policies we do not control. Once you leave the Website, disclosure or provision of your personal information, if any, is governed by the privacy policy and terms of use of the owner of the site you are visiting.
• Compliance with law: We may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
• Business Transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

How We Protect Personal Information
We maintain administrative, technical, and physical safeguards for the Website designed to protect against unauthorized disclosure, access to, or loss of the personal information we collect through the Website. We do not guarantee that our safeguards will always work.

Children’s Information
The Website is not directed at children, and we will not knowingly accept, request, or collect personal information from individuals under the age of 18. If we learn that we have collected personal information from an individual under the age of 18, we will delete this information from our databases in accordance with our deletion procedures. Should you suspect that a child of whom you are the parent or legal guardian has provided us with personal information, please contact us at info@entrustsol.com and we will work with you to address this issue.

Notice to California Residents

Residents of California have rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA) relating to Personal Information that is collected or disclosed. The rights in this section apply solely to California residents, and do not apply to individuals living elsewhere. The following rights are not absolute, and we may be entitled to refuse requests, wholly or partly, where exceptions under applicable law apply. Any terms used in this notice and policy that are defined in the CCPA have the same meaning when used in this Policy.

• Right to Access. You have the right to access Personal Information which we may collect or retain about you. If requested, we shall provide you with a copy of your Personal Information which we collect as permitted by the CCPA. You also have the right to receive your Personal Information in a structured and commonly used format so that it can be transferred to another entity (“data portability”).
• Right to Know. You have the right to request that we disclose the following about your Personal Information, as defined by the CCPA:
  1. I.The specific Personal Information we may collect;
  2. II.The categories of Personal Information we may collect;
  3. III.The categories of sources from which we may collect your Personal Information;
  4. IV.The business purpose(s) for collecting or sharing your Personal Information;
  5. V.The categories of Personal Information we may disclose for business purposes; and
  6. VI.The categories of third parties to whom we may share your Personal Information.
• Right to Opt-Out/Not Sell My Personal Information. ENTRUST does not sell or share Personal Information within the meaning of the CCPA.
• Right to Limit Sensitive Personal Information. ENTRUST does not collect or processes Sensitive Personal Information for the purpose of inferring characteristics.
• Right to Deletion. In certain circumstances, you have the right to request the erasure of your Personal Information, subject to several exceptions, including our legal obligations to maintain the information. Upon verifying the validity of a deletion request, we will delete your Personal Information from our records, and instruct any service providers or contractors to delete your information, when applicable.
• Right to Correction. If we maintain inaccurate Personal Information about you, you have the right to request the correction of that Personal Information. Upon receipt of a verifiable request from you, ENTRUST will use commercially reasonable efforts to correct the inaccurate Personal Information.
• Exercising Your Rights. If you are a California resident, you can exercise any of your rights as described in this Notice and under applicable privacy laws by using the contact information provided in this Notice. We will not discriminate against you for exercising such rights.
• How to Submit a Request. To submit a request to know, delete or correct, you, or an authorized agent, may:
  • Call us at tel: 630-353-4000; or
  • Submit a request at our contact us link or via email at info@entrustsol.com

You should include your name, address, email address (if you want to receive our response via email) and a description of the request.

• How We Verify Your Request. We will verify requests using a combination of individual identifiers to verify your identity. We will take additional efforts to verify the identification of an individual who requests that ENTRUST disclose Personal Information about you in our response.
  If we suspect fraudulent or malicious activity related to your request, we will not comply with your request until we perform further verification to determine whether your request is authentic and you are the person about whom we have collected the Personal Information.
• Designating an Authorized Agent. California law permits California residents to designate an agent to manage their rights under California law. If you would like to designate an agent to manage your privacy preferences, you may do so using the methods of contact noted below under “Your Choices.” Note that we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

Other California Privacy Rights: California’s “Shine the Light” law (California Civil Code section 1798.83) gives customers who are California residents the right to ask, once a year, (1) what personal information was disclosed to third parties for those third parties’ direct marketing purposes in the prior calendar year; and (2) the identities of the companies with whom the information was shared. The terms “customers” and “personal information” have the meaning given by the Shine the Light (California Civil Code Sec 1798.83).
We do not share personal information, as defined in California Code Civil Section 1798.83, with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with California’s Shine the Light law by sending us a written request to info@entrustsol.com or by mailing us a letter to: ENTRUST Solutions Group28100 Torch Parkway, Suite 400Warrenville, Illinois 60555 USA, (Attention: CA Privacy – Shine the Light Law Request). Any such written request must include “California Shine the Light Law Request” in the first line of the description and include your name, street address, city, state, and zip code. We are only required to respond to one Shine the Light law request per customer per year, and we are not required to respond to requests made by means other than through this email address and mailing address. Further note that “Shine the Light” rights and CCPA rights are provided under different statutes and must be exercised separately.

Retention of Your Personal Information
We will retain your Personal Information for as long as required to provide the services or complete the transactions for which your Personal Information was collected. ENTRUST will also retain data for as long as legally required or allowed to do so for compliance obligations, dispute resolutions and by the schedule in the ENTRUST Record Retention Policy.

Changes to Policy
From time to time, we may change this Privacy Policy. We will post a prominent notice of any material changes to the Privacy Policy on the Website, and indicate at the top of the notice when it was most recently updated. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as amended.

Your Choices
If you would like to update your contact information or preferences, have your information removed from our mailing list, or if you have comments or questions about the administration of the Website or this Policy, please contact us by:
Email: info@entrustsol.com
Phone: 630-353-4000