Automation Support Services

AUTOMATION
SUPPORT SERVICES
MAXIMIZE YOUR OPERATIONS
WITH 24/7 ACCESS TO OUR
DEDICATED TEAM OF SUPPORT
SPECIALISTS.
OUR SERVICES
EN Automation is a leading systems integrator across the
energy, utilities, pipeline & facilities and manufacturing
industries. With access to 150+ experienced engineers,
our team provides expert-level support services to improve
system reliability and maximize client operations.
The EN Automation support team guides clients through the
establishment of best practices, planning for the future and
training the next generation of engineers and managers to
establish continuity and consistency.
Support Your Investment
■ Dedicated support team available 24/7
■ Focus on client relationships
■ Collaborative approach to identify client priorities
■ Empowered systems managers track and troubleshoot
systems in real time
■ Extensive industry experience = efficient identification of
issues, sustaining operational processes and enhancing
system performance
www.entrustsol.com
AUTOMATION SUPPORT PACKAGES
SUPPORT SERVICES SILVER GOLD
E-mail Support
Phone Support
Direct to Expert Call Routing
Remote Coordination of
Third Parties
Onsite Field Service
Access to Support Analytics
Real Time Support Status
Updates
Customized Training
Availability
Response Times
Business days
8-5 CST
Business days
8-5 CST
Within 24 hours Within 4 hours
PLATINUM
24/7/365
Within 1 hour
*Service agreements can be tailored to meet specific individual client needs.
www.entrustsol.com