COMPLEX PROJECTS

ENTRUST provides a comprehensive portfolio of service activities to ensure
the viability and long-term success of a customer’s project. ENTRUST has
developed a “white glove” approach by walking alongside the customer from
the initial feasibility study until the project reaches a successful
conclusion. Our initial feasibility studies provide a comprehensive analysis
of the business case for the client, by developing a detailed overall
analysis of costs, revenue, timelines, and ROI estimation. Once the customer
has decided to move forward, our Engagement Team is immediately involved to
begin project launch execution. This typically entails coordinating with
various internal ENTRUST resources, as well as assisting with 3rd party
startup and integration, to ensure a smooth project start-up. Typical 3rd
party activities include assisting with developing relationships between the
customers and construction labor providers, material providers, billing
system integrations, voice services providers, Demand Management providers,
Tier 1 support, etc.

In many cases, the ENTRUST teams works closely with our
customer to develop RFQs for these services when required. Our team can also
assist the customer with procuring staffing resources for various roles
required for implementing the business and associated processes. In
addition, our Network Engineering team provides initial network
architecture, Internet Protocol and Dedicated Internet Access procurement
assistance, network commissioning and testing for the core and access
networks, as well as a managed services offering for providing long-term
technical resources for our customers. These activities are crucial to a
successful project launch and to reach a milestone for handoff to ENTRUST
Project Management for execution. This “white glove” approach has resulted
in very healthy relationship-building with customers and has been key to
many successful projects with ENTRUST customers over the years.